City Grounds Reviews

City Grounds has an overall rating of 4.0 based on 223 reviews. Customer feedback on City Grounds is mixed: City Grounds reviewers highlight positive aspects like wide selection of bikes, excellent customer service, fast shipping, which strongly appeal to urban cyclists, bike enthusiasts, commuters. However, City Grounds is often criticized for its higher prices than competitors, occasional stock issues, limited physical store locations.

4.0/5.0

223 reviews

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All City Grounds Reviews (223)
hello_judith398
June 01, 2026
"Had the parts I needed"
I was trying to track down a few bike parts and these guys actually had them in stock when a couple other shops were sold out. One of the items was showing low stock, but it still shipped fine, so that was a relief. Overall good experience, though I do wish the size availability updated a bit quicker. Has anyone else run into that with their stock or sizing info?
evelyn-Garcia
May 30, 2026
"Pretty easy to put together"
Setup was straightforward overall. I didn’t really run into any issues, and everything went together fine
bernard1985
May 26, 2026
"Decent bikes, but I wish there were more choices"
The bikes were decent overall, but the selection felt a bit limited to me (especially when it came to sizes). I was hoping for a few more options to choose from
Lois.cawthon
May 26, 2026
"Way faster than most support teams"
I messaged them with a question and expected to wait a while like I usually do with other companies, but they got back to me really quickly. They answered everything and got it sorted without making it a big hassle.
hello_joseph801
May 20, 2026
"Package showed up in great shape"
I ordered from City Grounds the box arrived looking way better than I expected. I always check the outside first because sometimes that tells you right away if things got tossed around too much, but this one had no crushed corners, no random dents, and no signs that it had been sitting under a bunch of heavier packages or anything like that.

I was a little nervous because deliveries in my area can be hit or miss, and I’ve definitely had packages show up looking rough before. But everything inside was packed nice and tight, nothing was loose, nothing was damaged, and the whole thing just looked clean and handled properly. Easy 5 stars from me.
CharlesSchmidt
April 02, 2026
"I ordered from City Grounds and, the..."
I ordered from City Grounds and, the shipping was quicker than I anticipated. The tracking information was updated properly, and my order arrived within a few days. It wasn’t a flawless experience, but overall, I don’t really have any major complaints.
meganvanalstyne0101
March 11, 2026
"Good prices and fair value overall"
I ended up ordering from City Grounds after comparing prices on a few bike sites, and their deal was a little better than the others I found. It wasn’t some unbelievable bargain, but it felt fair enough that I was comfortable buying from them.
My order shipped without any problems, and the item showed up as expected. From my experience, the main thing to watch is the accessory pricing, because a few things seemed a bit higher than I’d personally want to pay.
Overall, I had a decent experience and felt like the value was good, especially after comparing first. I’d order from them again, but probably only when the price makes sense for what I’m buying.
jamesbradish5390
March 04, 2026
"Works fine, but could’ve been easier"
I used Citygrounds.com and it gets the job done, but it wasn’t the smoothest. I was finding what I needed after looking around a bit, though some pages feels kind of slow and the menus wasn’t super clear to me. Checkout was easy once I finally get there. Overall, not a bad site, it just need a few little fixes to make browsing feel better.
hello_charles896
February 05, 2026
"Honestly better than I thought it would be"
I got a bike from City Grounds and, to be honest, I wasn’t totally sure what to expect for the price. But so far, it’s been really solid. The frame feels sturdy, the paint looked clean out of the box, and when I put it together, nothing really felt cheap or flimsy. I’ve been riding it around town for a couple weeks now and it’s been smooth, with no weird noises or loose parts that I’ve noticed. I guess time will tell how it holds up long term, but right now I’m happy with it and would probably buy from them again
joseph-Peck
January 24, 2026
"I ordered from citygrounds.com and everything showed up..."
I ordered from citygrounds.com and everything showed up exactly how it was supposed to, right item, right size, nothing missing, and the shipping box looked totally fine too so it was a simple experience overall but that’s really all I was hoping for and I’d definitely order from them again.
berthaharris4247
January 04, 2026
"Warranty help was sorta slow, but it worked out"
I had an issue with one of my bike parts and reached out to support about the warranty. It took a few days to get everything sorted, so it was sorta a waiting game, but in the end they handled it and everything turned out fine.
jill_Jackson74
December 26, 2025
"Refund took longer than I expected"
Maybe it’s just me, but I feel like a refund shouldn’t take nearly three weeks. I returned my order and ended up having to follow up twice before it finally came through. It wasn’t a complete nightmare or anything, just kind of frustrating and a bit annoying

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