City Grounds Reviews

Based on 169 customer reviews from our shopper community, City Grounds's overall rating is 3.98 out of 5 stars and 85% of reviewers recommend this brand, which indicates that most consumers are generally satisfied with their purchases.

4.0

169 Reviews

Overall Rating

5 Stars

71

4 Stars

69

3 Stars

3

2 Stars

7

1 Star

19

Good Value

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Price & Quality

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Shipping & Delivery

0.0

Customer Service

0.0

Return Policy

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All Reviews (169)
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HermanCarlson
May 09, 2023
"All went smoothly ..."
All went smoothly ...
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yellowtiger981
May 02, 2023
"Fast shipping"
Fast shipping
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yellowbird541
May 01, 2023
"Chipped Paint and Cheaply Constructed Parts"
The paint on the bike I received was chipped and some of the parts were very cheaply constructed for a bike that was originally $699. I chose to assemble the bike myself, however the instructional videos included didn't pertain to my bike.

I contacted City Grounds and received a reply from "Rosa" and received a generic response stating the bike needed to be assembled by a professional if I wanted to activate the full warranty but again I chose to assemble to bike myself instead of paying an additional $100-$150. I reached out again and was offered a care package ($70 value) or $40 store credit but I didn't choose either as I have no interest in doing business with this company any longer.
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DonaldRamirez
April 17, 2023
"Was easy to place and order and it came…"
Was easy to place and order and it came quick. No issues at all.
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PJGODFREY
March 31, 2023
"Fast delivery I received my bike one…"
Fast delivery I received my bike one day before the date on shipping the only thing it’s two small scratches for the shipping other of that i love it
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AndreBennett
March 30, 2023
"Love the choice of bikes"
Love the choice of bikes. Found one I had to have at this bike shop. Shipped from LA (Los Angles) to LA (Lower Alabama). It was fast shipping and I was very happy with my purchase.
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Reemsalem
March 30, 2023
"Fast shipping great service I have and…"
Fast shipping great service I have and will order all my bikes and bike need from here.
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beautifultiger260
March 30, 2023
"I received the fairly fast"
I received the fairly fast, pretty good quality bike for the money. This my second bike I have a 29er as well. They have a little problem with fit and finish in the crank area. I have had too make some adjustments and clean up some fit too make the front sprocket run true. I think in my opinion they should pay a little more attention in this area . If someone didn't really know how to address this problem it could become a problem with keeping the chain tension right. With that being said they really should include axle tentioners so can keep the wheel aligned easier. All,and all good bike,just needs a couple of things.
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DonWoods
March 30, 2023
"Would recommend!"
The bike came in fast and excellent condition!
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Pearl.Perkins
March 29, 2023
"Buy from local bike shop instead"
Buy from local bike shop instead. Bike arrived damaged, customer service unhelpful.
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sadtiger541
March 20, 2023
"my crank didnt work and when i when i…"
my crank didnt work and when i when i talked to someone about a replacment they said it was my fault and and i hurt myself on the bike because of the crank
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greenlion106
March 18, 2023
"Bought a bike and then it went on…"
Bought a bike and then it went on clearance and cityground would not do a price adjustment. Ordered a lot from this site. This is not how a loyal customer should be treated.
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beautifulzebra215
March 11, 2023
"Quality product (Big Flyer 29' bike)"
Quality product (Big Flyer 29' bike). The packaging was stellar. The product arrived in mint condition.
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blueladybug941
March 10, 2023
"I found the bike I was looking for"
I found the bike I was looking for. Fast processing and shipping. It was delivered with no damage. Ok I’m enjoying riding my new HARO!
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barknic0602
March 04, 2023
"I really enjoyed the overall shopping…"
I really enjoyed the overall shopping experience on line and was really impressed to see the PK Ripper I’ve been waiting for to be available at a super reasonable price . The bicycle arrived like super quick.

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